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SHIPPING

PROCESSING TIME
Orders are typically processed within 2–5 business days. During launches, promotions, or high-volume periods, processing times may be slightly extended. You will receive a confirmation email once your order has been processed and shipped.

SHIPPING AREAS
We currently ship within Canada, the United States, and select international regions.
If your country is unavailable at checkout, please contact us directly for assistance.

SHIPPING RATES

Region
Estimated Delivery
Shipping Rate
Canada
2-7 Business Days
Starting at $15 CAD
United States
4-10 Business Days
Starting at $20 CAD
Europe
7-21 Business Days
Calculated at Checkout
International
Varies by Location
Calculated at Checkout

Shipping rates may vary depending on order size, weight, and destination.

DUTIES & CUSTOMS
International orders may be subject to customs duties, import taxes, or additional carrier fees depending on your country’s regulations. These charges are the responsibility of the customer.

TRACKING
Once your order has shipped, tracking information will be sent to the email address associated with your order.

PROFESSIONAL ORDERS
Professional and bulk orders may require additional processing time depending on order size and inventory availability. For professional inquiries, please contact us directly prior to ordering.

INCORRECT ADDRESSES
Please ensure all shipping information is entered accurately at checkout. Scalp Science Professional is not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping charges may apply for returned or redirected packages.

DAMAGED OR MISSING ORDERS
If your order arrives damaged or if items are missing, please contact us within 5 business days of delivery.

Please include:

  • Your order number

  • Photos of the package and product

  • A description of the issue


RETURNS
Due to the hygienic nature of cosmetic and personal care products, opened products are not eligible for return. If there is an issue with your order, we are happy to assist you directly.

 

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